OMG… I can’t connect to the Internet, someone help

So it’s 4am the day after Thanksgiving, and I’m sleeping peacefully, when I get a call from our Help Desk.

Seems the users in UK can’t connect to the Internet on their Blackberries?

Now I don’t seem to be unreasonable, but come on, you can’t connect to the Internet on your Blackberry? This seems like trying to ride a bicycle on the freeway, doesn’t it. Now to be fair, it is middle of the UK day.

The worst part about all of this, is the philosophy in this damm company, that every problem gets the same amount of urgency as a every other problem regardless of how rediculous it is (like this one). It’s not until our resources run out, does management tell them to start prioritizing our staff to handle the most important calls. Never mind I need some damm sleep!

What I would rather see is that they let us know it’s not working (i.e. the Blackberry browser) and we take non-priority time to fix it, like when it’s not 4am.